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LIFETIME WARRANTY - The Spyder 360™

$25.00
LIFETIME WARRANTY - The Spyder 360™

LIFETIME WARRANTY - The Spyder 360™

$25.00
description

Our LIFETIME WARRANTY covers the entire product except for the Wheels, Bands, and Weights. Wear & Tear is normal over the lifetime of those components. Manufacturing defects are covered for all parts when this item is purchased. If a Nylon plastic part breaks that is when your warranty kicks in. Simply pay to return the broken items to us, and we will pay to ship you a new set!

*See RETURN PROCESS Below.

*Spyders must be returned as a set. Any accessories such as resistance Bands or Weights, if not broken, should be kept by you, unless they have a manufacturing defect.

If you were to drop one of your Spyders and a wheel is damaged, we sell replacement wheels and all hardware needed to replace them. We are not trying to make money on replacement parts, but will charge shipping and handling. We also have an instructional video on how to change a wheel, so you won't need to ask a mechanic how to do it!

*If you have a custom color sticker kit, removing the stickers should be done carefully so you don't damage them. Although you should have extras in the set of Stickers you received!

RETURN PROCESS:

1.) Contact us at CustomerService@TheSpyder360.com and tell us the nature of the issue you are having. We will contact you within 24-48hrs and either ask for more information or discuss next steps for the return.

2.) We may ask for a video or picture of the issue so that we can help both of us save money and time on any return. Helping us identify the solution will keep both of us moving.

3.) If approved, we will provide an Alpha Numeric Authorization Code for your return. Provide that code to the shipper as the "Receivers Name" or in the Notes section when you give them the shipping Information. i.e. "Returns Department - Warranty - EXAMPLE12345TEXT"

4.) Disassemble Handle from Base to reduce size of shipping box before getting your shipping estimate!

5.) Ensure all parts are included for the return, Including the Nuts & Bolts used to connect the Handle & Base.